A useful starting point
Real-time systems can support live dashboards, dispatch and messaging. The design needs to account for intermittent connectivity, message delivery and the different information each role is allowed to see.
A dispatch dashboard could show current assignments while a customer sees only the progress of their own delivery. Status changes can trigger a useful notification without exposing internal operational data.
What to consider before you build
- How quickly must each type of update appear?
- Which updates need acknowledgement or escalation?
- What should users see when they lose connection?
Design the whole workflow
We define the events, recipients and expected update frequency. Live connections handle active sessions, while push and email can reach people outside the app. Reconnection, permissions, message history and device battery impact are considered alongside the real-time interface.
Explore live tracking & communication for related ideas, or read about our real-time apps & notifications approach.