Evaluate AI against the workflow
An AI feature might help classify requests, summarise records or draft a response. Define the inputs it can access, how a person checks the output and what the application does when the result is wrong or unavailable. Keep actions such as account changes and payment decisions behind explicit permissions and business rules.
What to prepare for your project
Choose one task to evaluate and compare the result with the existing process. Include the cost per request, response time and correction effort in that comparison.